DONATION REFUND POLICY
Life Rescue Foundation has instituted a donation refund policy to ensure fair and transparent processing of requests for refunds of donations as digital payments are becoming more frequent. Life Rescue Foundation expects that all donors will exercise due care and diligence while making donations. Life Rescue Foundation also recognizes that a donation may be made erroneously or donors may change their mind. Life Rescue Foundation will examine requests for refunds of donation and endeavor to make a refund. We may also seek a proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donations.
However, Life Rescue Foundation is not obliged to make refunds and may, at its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.
If you would like your donation to be refunded, you must request Life Rescue Foundation in writing or by email for a refund at the following address: –
Life Rescue Foundation
Kerala - 679329
Your refund request must contain the details such as PAN Number / Aadhaar Number / Passport Number, Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and must reach the Life Rescue Foundation office within 7 (seven) days from the date on which you made the donation i.e.:
The date on which you made the donation online, electronically or through other means; or
The date on which you handed over the cheque/demand draft to Life Rescue Foundation or someone authorized by Life Rescue Foundation for this purpose; or
The date on which you dispatched the cheque/demand draft to Suniye by other means.
The written request stating the reason for requesting a refund must be sent to the address stated above and must contain all the following details pertaining to the donation:
Date of donation
If the donation was made through cheque/draft, please provide Cheque/Draft no.
If the donation was made through a credit card, please provide Credit Card no. (last 4 digits only).
If the donation was made online, please provide Donation-ID or Life Rescue Foundation Receipt (if any)
Please note that the refund process may take 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done. Please also note that in case of payments made through a Payment Gateway, any charges levied by the payment gateway or any other intermediary shall be non – refundable. A refund will be made only for the actual amount received by Life Rescue Foundation.
ALL DECISIONS OF LIFE RESCUE FOUNDATION WILL BE FINAL AND BINDING ON THE DONOR